Almost half of warehouse workers struggle with their mental health, but the tide is changing

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  Posted by: electime      17th January 2025

Almost half of warehouse workers struggle with their mental health, but the tide is changing

• 42 per cent of warehouse workers’ mental health has suffered as a result of their job role
• That figure rises to 60 per cent among workers under the age of 35
• However, restricting out of hours communication, regular internal communication, flexible working hours and access to wellbeing support are all improving the current landscape
• The integration of technology is also having a significant impact on improving mental health

Given the horror stories in the press around Amazon warehouses and the treatment of staff, a new survey of warehouse workers in the UK has found that the picture is improving, with various measures and technological integrations easing mental health in the workplace.

The study, undertaken by leading warehouse management software company StoreFeeder, found that while 42 per cent of warehouse workers have seen their mental health suffer because of their job. That figure rising among younger workers, under the age of 35, to 60 per cent.

That follows the narrative in the media and other surveys, which have suggested half of Amazon workers suffer burnout. This report, which surveyed workers at warehouses of varying size and industry, follows a similar pattern with almost 70 per cent of people working in warehouses of over 500 employees seeing their mental health suffer, while it’s entry level staff that struggle the most.

However, things are beginning to change according to the results, with 43 per cent of workers stating they care about the company they work for and around 80 per cent not expecting to change industries as a result of their mental health.

Among the core reasons for this is the measures being put in place by warehouses to try and better manage staff members’ mental health, with communication, or lack of, being key. Restricting out-of-hours communication is having a positive impact on over 20 per cent of those struggling with their mental health, something which has been pushed by the new Labour government of late. Additionally, better communication internally is also improving the mental health of a similar percentage of people.

Flexible working hours has also improved the mental health of one in five workers, as well as access to wellbeing services. However, it’s technology that is having the biggest impact.

Going paperless, using PDAs to know where stock is located and the simplification of stock transfers individually has improved the mental health of over 40 per cent of warehouse workers, while barcode scan despatch processes has improved the mental health of almost 50 per cent of workers.

Ian Dade, Operations Manager at StoreFeeder said, “The mental health of warehouse workers has been a prominent focus for many business owners in recent years, and many have come to us to make the process more efficient in order to ease time pressures on staff, one of the key issues driving mental health problems.

“Our WMS system simplifies the orders and picking process, as well as enabling warehouses to become quicker and more efficient at managing orders, as well as improving the organisation of a warehouse as a whole. It’s pleasing to see this is having a knock on effect to those working on the ground.”

As a result, almost 40 per cent of workers now believe their industry does well in managing mental health in the workplace, but naturally there’s a long way to go over the coming years to make it the consensus.

You can view the full report at: https://storefeeder.com/blogs/the-warehouse-workers-mental-health-report-2025